How do I cancel my membership?

If you're looking to cancel, you've probably purchased an AccorPlus membership on a payplan!

As we only handle the payment plans for Accor Plus, only they can cancel your membership and can process a refund as we are not authorised to access their systems.

But we can still direct you to someone who can! 

Head over to their customer support team through their contact page here or if you'd like to speak to someone now head to this link

Once the refund is processed, then your payment plan will be cancelled and any amount paid to date will be refunded within 10 business days.

Please note, if there are pending charges, they may be refunded in the form of a reversal. No refund will be sent, the original charge will simply disappear! 

If you have any questions about your pay plan, you can always email [e-mail]