Why can't I pass identity verification?

You need to enter the following information in order for the system to run identity verification: 

• Full name, including any middle names or middle initials;
• Date of birth;
• Residential address;
• The details of your ID document(s). At this stage, you can use either AU Driver's licence or an AU passport for this section. Other types of ID, including international ones, can not be accepted. 

All the information must be entered the same way as it appears on the ID document. 

There are two common reasons for your identity could not be verified:

1. The discrepancy between the entered information and the same from your ID.
2. There is no match of the entered information with the databases like Equifax Consumer Credit Data, Electoral Roll, GovID and others. If you recently relocated, there is a chance that some databases may not yet be updated with the new address, so you can try using the previous one. 

The most typical reasons for the information discrepancies:

1. Shortened first name (Sam instead of Samantha);
2. Missed middle name or middle initial;
3. Incomplete address (missed unit number or suburb);
4. Incorrect Driver's licence card number entered. This is a relatively new requirement, and some people are unaware of where such a number is on their IDs. If you are one of them, keep reading this article, we have got this covered!

Sample Drivers Licences

The following images display where certain data points can be found on Driver's Licences across Australia.

Australian Capital Territory

Australian Capital Territory Driver Licence sample - front

Australian Capital Territory Driver Licence sample - back

Northern Territory

Post 1 November 2020

Northern Territory Driver Licence - post 1 November 2020 sample - front

Northern Territory Driver Licence - post 1 November 2020 sample - back

Pre 1 November 2020

Northern Territory Driver Licence - pre 1 November 2020 sample - front

Northern Territory Driver Licence - pre 1 November 2020 sample - back

Queensland

Post 12 June 2019

Queensland Driver Licence – post 12 June 2019 sample - front

Queensland Driver Licence sample - back

Pre 12 June 2019

Queensland Driver Licence - pre 12 June 2019 sample - front

Queensland Driver Licence sample - back

 

New South Wales

New South Wales Driver Licence sample - front

New South Wales Driver Licence sample - back

New South Wales Digital Driver Licence sample

South Australia

South Australia Driver Licence sample - front

South Australia Driver Licence sample - back

South Australia Digital Driver Licence sample – Overview Tab

South Australia Digital Driver Licence sample – DetailsTab

Tasmania

Tasmania Driver Licence sample - front

Tasmania Driver Licence sample - back

Victoria

Post 7 November 2022

Victoria Driver Licence – post 7 November 2022 sample - front

Victoria Driver Licence - post 7 November 2022 sample - back

Pre 7 November 2022

Victoria Driver Licence - pre 7 November 2022 sample - front

Victoria Driver Licence – pre 7 November 2022 sample - back

 

Western Australia

Western Australia Driver Licence sample - front

Western Australia Driver Licence sample - back. 

If you have any questions, feel free to contact us via email [e-mail], and a member of our friendly team will happily answer them.