General

Updating Details

• How can I update my card info?
• What do I do if my card is lost or stolen?
• Can I change my plan payment date?

Questions about Merchants

• How do I cancel my membership?

The Unexpected

• I don't recognise a payment!
• Hardship

Payments and Plans

• Why can't I pass identity verification?
• How do I pay one instalment early?
• How can I pay off my plan in full?
• What happens if I miss a payment?
• What time of day will my next payment or instalment be charged?
• What happens to my payment plan if I get a refund?